Making a complaint about a school

If you are complaining about a Salford school please access the school complaint procedure which can be found on the school website. Children's Services will not respond to school complaints.

Most problems and misunderstandings can be sorted out quickly by talking to your child's class teacher or the headteacher. Hopefully the problem can be resolved at this point.

If you're not happy with the response you get, make an appointment to speak to the headteacher. The meeting should be at a time that's convenient to both of you. Before you go to the meeting with the headteacher think about what you want to get out of it. This could be an apology, action to be taken or both. If you're still not happy after the meeting, ask for a copy of the school's complaints procedure.

A formal written complaint will be investigated by the chair of governors. 

The Advisory Centre for Education (ACE) also offers advice on many topics, including bullying, special educational needs and school admission appeals. Their website contains lots of information and advice.

How to contact ACE

By post:
The Advisory Centre for Education
36 Nicholay Road
London
N19 3EZ

Telephone: 0208 407 5142
Email: enquiries@ace-ed.org.uk

Suspected child abuse

These matters are dealt with by the Bridge Partnership who can be contacted by telephone on 0161 603 4500 or by email worriedaboutachild@salford.gov.uk

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