Report a missed bin collection

The missed bin reporting forms access real-time information from our refuse collection system. They check the progress of the bin round and any issues that have been recorded by our crews during the round.

We undertake the following checks:

1. We check that the missed collection was within the past 48 hours.
2. If so, we’ll show you recent collections and ask you to select which one was missed.
3. We check our system to see if the street has been marked as complete – if it hasn't, we’ll explain the round is still in progress and ask you to come back later as the bin might still be collected that day.
4. If the street has been marked as complete, we check if any issues were logged against your property, such as ‘bin not out’, ‘bin contaminated’, ‘no access to the street’.
   
   If there is a reason we couldn’t collect your bin, we’ll explain it to you and what you need to do next.
   
   If you make your report on your collection day and it is reported before 12pm and no issues were recorded, then we’ll push your report straight out to the vehicle and they will come back the same day if they can.
   
   If that’s not possible, we’ll arrange for your bin to be collected by our weekend team, usually the following Saturday.