For licensees to report an incident, make a complaint or report instances of non-compliance

Please complete the form on this page if you are a driver, vehicle owner or operator and wish to report an incident.

Who is this form for?

This form is only to be used by Hackney and Private Hire licensees (drivers, vehicle owners, operators), licensed by Salford City Council.

What is the form for?

Salford City Council Licensing Authority are mindful that on occasions our licensees experience unacceptable behaviour from passengers or members of the public, such as:

• Verbal abuse, including racial or hate related abuse
• Physical violence
• Theft, non-payment of journey or damage to vehicle

We would like licensees that experience this type of unacceptable behaviour to inform the Licensing Authority so that we are aware of the issues being faced by our licensees and so that we can identify any trends. We would encourage incidents to be reported in a timely manner. This form may also be used by licensees to make a complaint or report instances of non-compliance about another licensee for example no operator stickers, parking in ranks.

This reporting form is not a substitute to a licensee reporting a crime to the police where a crime has been committed.

What happens next?

Once you have submitted details of an incident, made a complaint or reported a non-compliance, the report will be reviewed by a member of the licensing team. We may not be able to respond to each individual report and on occasions we may not need to contact you for further information, but please be assured that where trends are identified or serious incidents occur we will seek to support our licensees where possible, liaising with partners as appropriate, such as:

• Hackney and Private Hire trade representatives
• Internal partners: CCTV service, Equalities team, Neighbourhood Managers, Anti-social behaviour team, and;
• Greater Manchester Police

Report an incident

Greater Manchester Victims’ Services

Greater Manchester Victims’ Services offers free and confidential support to anyone impacted by crime, including adults and children. They can talk through how you have been affected, provide emotional support, and develop a support plan for yourself, your children and your family. This can include practical help, face-to-face visits, advocacy, signposting and onward referrals.

You do not need to report to the police to access this service, and help is available for direct victims, witnesses to crime, and anyone else affected.

To talk through what they can do to help, the service can be contacted at:

• Phone - 0800 876 6155 (8am to 6pm Monday to Friday, 8am to 8pm Wednesday, 9am to 5pm Saturday)
• Email - GMvictims@catch-22.org.uk
• Website – www.gmvictims.org.uk