An overpayment is when more benefit is awarded than someone is entitled to (this can happen when somebody doesn't tell us about a change in their circumstances). This includes any benefit that has been paid to a claimant or their landlord or any amount that has been credited directly to a rent account.
It is very important that you let us know immediately if you have a change in your circumstances, as this could stop you from being overpaid. It is an offence not to tell us about any change of circumstance that affects your benefit entitlement. Court action may be taken against you if you fail to tell us. For further information on how to tell us about any changes and examples of the type of changes that you need to report, see our changes in circumstances page.
When we make a decision about your claim we'll inform you of the details in writing. We’ll also inform you how you can appeal if you don't agree with the decision.
Online banking, standing order or bank transfer
You can set up a regular payment from your bank account.
The information you need is:
- Bank account name: Salford City Council
- Bank account number: 93073130
- Sort code: 20-54-66
- Your invoice number which is on the front of your invoice and is the nine-digit number starting with a 7
Payments from some bank accounts can take up to three days to reach us.
Paying by Direct Debit is quicker, easier, and better. Just sign up once and we’ll do the rest. You won’t need to remember to pay.
You can choose from four payment dates in the month 1st, 5th, 15th or 25th.
You are also protected by the Direct Debit Guarantee so if anything goes wrong you can get your money back straight away.
Sign up for Direct Debit
You can also call us on 0161 793 2500 to set up your Direct Debit.
Make a change to your Direct Debit
If you want to change the date that your Direct Debit payments are taken from your bank account, please just complete a new Sign up for Direct Debit form and choose the date you want.
Debit or credit card online
You can pay your housing benefit overpayment online with a debit or credit card 24 hours a day, every day. You will need your invoice number to make a payment which is on the front of your invoice and is the nine-digit number starting with a 7.
You will be forwarded to our Civica payments portal when you click the button below.
Pay your bill online
Pay by debit or credit card using our automated telephone payment line 24 hours a day, every day. Have your invoice number ready when you call. Your invoice number is the nine-digit number on the front of your Housing Benefit Overpayment invoice.
Call our automated payment line on 0300 456 0645.
You can pay your Housing Benefit Overpayment by debit or credit card at any of our Gateway Centres or the Broughton Hub. See our Gateway centres page for opening times.
You can pay your Housing Benefit Overpayment by cash, debit or credit card at any Post Office or by cash and debit card at a PayPoint outlet. This service is free. Take your invoice with you as you will need the bar code on it to make your payment. Payments made through Post Office and PayPoint can take up to five days to reach us so please allow for this when making your payment.
Payments can be made from an overseas bank account direct to Salford City Council's bank account. The information you need to do this is:
- Bank account number: 93073130
- Sort code: 20-54-66
- Bank account name: Salford City Council General Fund
- Bank Address: Barclays Bank, Floor 11, 20 Chapel Street, Liverpool, L3 9AG
- Swift code: BARCGB22
- IBAN Number: GB30 BARC 2054 6693 0731 30
- Your Housing Benefit Overpayment Invoice Number, this is the 9-digit number on the front of your Housing Benefit Overpayment Invoice
If you are experiencing difficulties in repaying your housing benefit overpayment There are many ways we can help. Use the forms below to get in touch.
Are you struggling to pay your housing benefit overpayment?
Don’t worry. If you are in financial difficulties, we can help. You can use our struggling to pay form to tell us how much you can afford to pay and make us an offer. We will try to help you find a payment plan that you can afford.
Struggling to pay form
Our BetterOff Salford website is an easy way to find out if you’re entitled to benefits and help you apply for them online. It’s also where you can find jobs, childcare, and advice on debt or money management.
See our BetterOff Salford website
We also offer face to face chats with a member of your locality team at our drop in BetterOff sessions held in our Gateways. They provide support on council tax, business rates and benefits or can put you in touch with a wide range of services that can help you such as housing and health and wellbeing.
Could you use some benefits and debt advice?
We can offer this too and it’s free. You don’t just have to be struggling with your housing benefit overpayment for us to help. Our Welfare Rights and Debt Advice Team can help with free confidential and independent advice on your benefits or debt problems.
Welfare Rights and Debt Advice