Sign up for online benefit letters and to see your benefit claims and Council Tax Reduction entitlement

Sign up to our email notifications and you will get an email about benefit decision notices made on your claims and changes to your Council Tax Reduction. This is a great way to keep track of all your benefit notices and you can also view them online. This is not only convenient but great for the environment as it reduces printing.

Register for online letters and then select ‘Your online letters’ when you have decision notices to read.

To register or view your online letters, you will need the following information:

• Claimants name
• Claimants email address
• Claimants National Insurance Number
• Claimants date of birth
• Claim Reference Number
  (You can find this on any of your benefit decision notices. If you can’t locate it please complete the online contact form)

Register for online letters

If you have signed up to register for online letters you can see the benefit letters sent to you by clicking the 'View your letters online' button below.

You can also see details of your claims and how your Council Tax Reduction is calculated by clicking the 'Your claim summary' button below.

View your letters online

Your claim summary

In your claim summary you can:

• View any income, capital and savings and expenses used to calculate your claim
• View household members and their income used to calculate your claim
• View current and retrospective Housing Benefit payments
• View Housing Benefit/Council Tax Reduction entitlements
• Export the information to a CSV file and print if required
• Report a change of circumstances online if your circumstances have changed or the information is incorrect and needs amending.

To access your claim summary, you need the following information:

• Claimant’s last name
• Claimant’s National Insurance Number
• Claimant’s date of birth
• Postcode
• Current Housing Benefit claim reference or if you are not claiming Housing Benefit your Council Tax Reduction claim reference. If you can’t locate it, please complete the online contact form)

Your claim summary