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Help and support with cost of living

Create an account to see your benefit claims and Council Tax Reduction entitlement

Unfortunately, the facility to register and view letters online and to check your claim summary will be unavailable from 7am on Saturday 7 March, returning on Monday 9 March. This is so we can carry out system maintenance. We apologise for any inconvenience this may cause.

Sign up to our email notifications and you will get an email about benefit decision notices made on your claim(s). This is a great way to keep track of all your benefit notices and you can also view them online. This is not only convenient but great for the environment as it reduces printing.

Register for online letters and then select ‘Your online letters’ when you have decision notices to read. Once you have created an account, you can then sign in using your username and password without providing all your personal details.

If you are in receipt of Housing Benefit, Council Tax Reduction, Universal Credit, or a Discretionary Housing Payment, you can view the details of your claim, see payments and entitlement details online at Your Claim Summary.

Register for online letters

To register or view your online letters, you will need the following information:

  • Claimants name
  • Claimants email address
  • Claimants National Insurance Number
  • Claimants date of birth

Please note that by signing up to view your letters online you will no longer receive your letters by post.

Register for online letters (currently unavailable)

Your online letters

If you have signed up to register for online letters you can see the benefit letters sent to you by clicking the 'View your letters online' button below.

You can also see details of your claims and how your Council Tax Reduction is calculated by clicking the 'Your claim summary' button below.

Please note that by signing up to view your letters online you will no longer receive your letters by post.

View your letters online (currently unavailable)

 

Your claim summary (currently unavailable)

Your claim summary

In your claim summary you can:

  • View any income, capital and savings and expenses used to calculate your claim
  • View household members and their income used to calculate your claim
  • View current and retrospective Housing Benefit payments
  • View Housing Benefit/Council Tax Reduction entitlements
  • Export the information to a CSV file and print if required
  • Report a change of circumstances online if your circumstances have changed or the information is incorrect and needs amending.

Create an account to view your claim summary, once you have created an account, you can then sign in using your username and password without providing all your personal details.

To create an account, you will need the following information:

  • Claimant’s last name
  • Claimant’s National Insurance Number
  • Claimant’s date of birth
  • Postcode

Your claim summary (currently unavailable)

This page was last updated on 7 March 2026

Benefits

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