Guide for Ukrainians: Health care (English)

Date published: 4 May 2022

Salford is a welcoming city, and our aim is to help you have a safe and comfortable experience while living in Salford. This guide provides information about access to health care.

It includes specific advice to support those arriving on the Homes for Ukraine scheme.

  1. Health care
  2. Safeguarding
  3. Bereavement and mental health

Accessing health care in Salford

National Health Service (NHS) is a government funded national medical and health care service that everyone in the UK can use without being asked to pay the cost of the service. This is funded by the National Insurance contribution tax in the UK.

Here is a list health of care services available to you.

Registering with a GP

You can find details of local GP practices.

We advise that you telephone the practice and ask to register. You do not need proof of ID, address, or immigration status.

Registering with a dentist

You can find a local dentist.

Emergency Department (also known as A&E)

In the UK, the Emergency Departments at hospitals are just for serious injuries or illnesses. 

Salford Royal Hospital and Royal Bolton Hospital have Emergency Departments open 24 hours a day, 7 days a week. You can call 111 to book an assessment time.

999

Call 999 for life threatening emergencies. This is when someone is seriously ill or injured and their life is at risk.

111

Call 111 if you need urgent medical help or advice but it’s not a life-threatening situation. You can also go to 111 online

Chemists (also known as pharmacies)

There are many chemists across Salford that can help with minor ailments, such as earache, coughs/colds, muscle pain or athlete’s foot. Chemists can provide advice and guidance and offer a range of over-the-counter products. Find a chemist.

Opticians

You can find a local optician.

You can find more information about health care and services in Salford.

Adult social care

If you need information and advice about the care and support of an adult, Adult social care may be able to help.

Adult social care is provided by Salford Care Organisation.

Safeguarding

Safeguarding adults

If you are worried about an adult relative, a friend or anyone who is vulnerable and may not be able to protect themselves from abuse or neglect, you can report this by telephone on 0161 206 0604 from 8.30am to 4.30pm Monday to Friday or by completing the online form.

If you need to speak to somebody outside these hours, please call the Emergency Duty Team on 0161 794 8888.

If you have any problems with the online form, please email salford.socialservices@nca.nhs.uk

More information about safeguarding adults from abuse is available.

If it is an emergency contact the POLICE or Ambulance by calling 999.

Worried about a child

If you are worried about the welfare or safety of a child, it is very important that you contact the Bridge Partnership by telephone on 0161 603 4500 from 8.30am to 4.30pm Monday to Friday or by completing the online form.

If you need to speak to somebody outside these hours, please call the Emergency Duty Team on 0161 794 8888.

If you have any problems with the online form, please call 0161 603 4500.

If a child is in immediate danger of being harmed, or if a child is home alone, call the police on 999.

More information about protecting children from abuse is available.

Modern slavery

Modern slavery is an umbrella term that covers human trafficking, slavery, and forced labour. There are four main types of modern slavery – labour exploitation, criminal exploitation, sexual exploitation, and domestic servitude.  Modern slavery takes place internationally and across communities in England and the UK.

Salford City Council recognises Ukrainian refugees are at risk of modern slavery. This includes Ukrainians who are internally displaced, those who have travelled to neighbouring countries, and those who have arrived or are currently transiting to the UK. We are monitoring the situation closely and are engaging with relevant partner agencies concerning these issues.

For more information, please refer to the Home Office Modern Slavery Awareness Booklet.

Bereavement and mental health

Bereavement

Greater Manchester bereavement service helps to find support for anyone bereaved or affected by a death. No one needs to feel alone as they deal with their grief. The service provides support in your area, as well as advice for practical issues that losing a loved one might bring.

The service also has dedicated suicide bereavement practitioners to ensure that those bereaved or affected by suicide can speak to someone who will have a greater understanding of what they might be going through and help them access support.

If you need to speak with someone at a weekend about a bereavement, please call NHS Bereavement Helpline on 0800 2600 400, available 8am to 8pm every day.

Or you can call Samaritans 116 123 at no cost, any time of the day or night. Whatever you’re going through, a Samaritan will face it with you.

Six Degrees Social Enterprise have been commissioned by Greater Manchester Health and Social Care Partnership to run the Greater Manchester Bereavement Service.

Mental health

We understand that you have been through a very traumatic time and been exposed to a huge mental stress.

If you, or someone you love, need help, make an appointment with your GP first, they will help you to get the right information and support. If you are struggling but do not want to talk to a GP, there are a wide range of support organisations that offer helplines where you can talk in confidence to a trained advisor.These include:

  • Greater Manchester Mental Health NHS Foundation Trust 24/7 Helpline – a free helpline to support people living in Bolton, Salford, Trafford and Manchester. If you are worried or anxious about your mental health or are worried about the mental health of a loved one, neighbour, friend, or family member, you can call 0800 953 0285. Support is available all day and night, 365 days a year.
  • Samaritans on 08457 90 90 90 to talk to a trained volunteer
  • Mind

Information on these and other support organisations and helpline services is available.

You can also use the Hub of Hope to access some services directly, without going to a GP for a referral first.

Voluntary, community and social enterprise sector support

There are many independent voluntary, community and social enterprise sector organisations in Salford and the Greater Manchester area. They can offer further advice and support to help you get settled in the UK.

Please search Salford CVS.

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